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Thank You for Your Persistence
It has been greater than a 12 months because the COVID-19 pandemic began inflicting chaos and it has been powerful going for everybody. We deeply admire and cherish all our previous, current, and future clients. We apologize for the delays that Covid-19 is inflicting. Like all of us right here at VWS, our Buyer Service Consultant, Brian Doherty, feels your ache. He requested me to submit some widespread Q&A about how issues are going.
Why Is My Order Taking So Lengthy?
A respectable query, for certain as a result of it appears this Covid pandemic needs to be winding down by now. In some locations it’s, however globally the Corona Virus outbreak continues to be wreaking havoc. The reasons for delays in furniture deliveries have solely been exacerbated since we first wrote about them in September, 2020. A surge in dwelling enchancment tasks, a scarcity of lumber, Covid-related quarantines within the workforce, delivery & logistics bottlenecks and labor shortages are the primary culprits.
I’ve an open order, what ought to I anticipate?
You probably have an open order with us, please anticipate an extended lead time than initially supplied. Each effort is being made to maintain you within the loop, nevertheless some lead time extensions are surprising and sudden. The explanations for these differ from workshop to workshop however finally every little thing is simply taking longer. Basically, lead occasions have prolonged by about 4 weeks since January 2021. We are going to notify you when your order ships.
I need to place an order, is there something I ought to know?
The lead occasions on our websites are being up to date regularly to be as correct as potential so please proceed to make use of these as a suggestion, with the expectation that it might change going ahead.
You probably have occasions deliberate for later within the 12 months, think about inserting your order sooner slightly than later to keep away from disappointment. That is significantly vital for patrons in search of Polywood outdoor furniture. If demand from 2020 is something to go by, now’s the time to get your orders in. Additionally it is vital to think about delivery time when attempting to time an order. You probably have any questions on inserting an order, please contact our Gross sales Staff.
We Are Advocating for You
In the end Covid delays are about holding our workforce and our clients as protected as potential throughout this world pandemic. We will’t make delays go away however I promise you we’re on prime of this. We’re in communication with our workshops and our shippers each day. We attain out to clients every time we have now updates to share and we’re all the time right here to answer your telephone calls and emails. Please know that your security and your order are our highest precedence.
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