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Yesterday I reported on compatibility points with the Canon EOS R5 running firmware v1.4.0 and Exascend CFexpress memory cards.
After speaking to some individuals, I’ve come to considerably of a conclusion that there’ll probably be some bumps alongside the best way with regards to CFexpress firmware and digicam firmware. Exascend is just not the primary firm that has had some compatibility points with the Canon EOS R5 and CFexpress playing cards.
I spoke with “Tig” from Camnostic this morning in regards to the points which have give you CFexpress and compatibility. Be sure you verify that website out for excellent info on CFexpress playing cards and extra.
What it seems to boil all the way down to is that CFexpress is a comparatively new normal, and there are going to be some conflicts with reminiscence card producers’ and digicam producers’ interpretation of the usual. I do know of points which have arisen with different producers as effectively.
Angelbird
Angelbird, an incredible producer of CFexpress playing cards had a problem with the EOS R5 some time in the past that delayed the digicam 4 seconds on startup earlier than the cardboard was initialized. This situation was corrected by a firmware replace instrument from Angelbird that anybody might obtain and use. It’s my understanding that Angelbird constructed within the capability for this kind of replace of their firmware. Angelbird and Canon additionally labored collectively to get the difficulty corrected as Angelbird launched these reminiscence playing cards previous to the provision of the Canon EOS R5.
Delkin
Delkin had a problem as effectively, however customers needed to ship their reminiscence playing cards again to them to get the wanted replace for compatibility.
Exascend
Now to Exascend and the difficulty that I reported yesterday, I’ve been instructed that Canon and Exascend carried out the CFexpress normal a bit otherwise when it got here to VPG400 inflicting the difficulty.
We began investigating stories that Canon’s newest firmware for the EOS R5 might trigger points with our Important collection of CFexpress playing cards final week. Our engineering crew shortly found that Canon EOS R5’s 1.4.0 firmware adjustments the best way CFexpress playing cards are handled by the digicam system.
With the most recent EOS R5’s 1.4.0 firmware, our Important CFexpress playing cards enter a special working mode than in earlier variations of Canon’s firmware. This causes a compatibility situation primarily based on completely different interpretations of the VPG400 specification and is unrelated to card efficiency.
To assist this new working mode, a CFexpress card firmware improve is required.
As of earlier this week, we’ve already made the required adjustments to assist Canon EOS R5 with firmware model 1.4.0 (and above) in our newest CFexpress firmware, which means that each one our new CFexpress playing cards are appropriate with the brand new 1.4.0 firmware. Nonetheless, because of the manner that CFexpress card firmware upgrades work, we have to manually replace the firmware for Canon EOS R5 customers with Exascend Important CFexpress playing cards bought earlier than we began pushing this improve to new playing cards.
How is Exascend fixing this situation for purchasers?
Product high quality and buyer satisfaction are the cornerstones of our enterprise. Due to this fact, we are going to ship model new substitute CFexpress playing cards upgraded to the most recent firmware to any consumer with legitimate proof of buy. This ensures that our prospects can proceed utilizing their Canon EOS R5 system with Exascend storage as quickly as doable.
We additionally don’t want prospects’ unique playing cards to go to waste, so prospects may ship their unique playing cards to us for a free firmware improve. To make clear, that signifies that prospects who return their unique playing cards to us will quickly have an additional Exascend CFexpress card to spare along with their new substitute card.
We need to apologize once more to all our card customers who had been impacted by points with the Canon EOS R5 firmware replace, and going ahead, we are going to work extra intently with digicam distributors to make sure future card compatibility.
You learn that proper, Exascend gives you two equal playing cards on your troubles. A brand new card is shipped out ASAP so you may get again to capturing. You’ll then ship in your incompatible card to Exascend and they’ll replace the firmware on the cardboard and ship it again to you.
This degree of customer support is nice in my view.
Now to Canon
I discovered about this situation on the Canon Rumors Discord from an EOS R5 consumer that up to date to firmware v.1.4.0 and hit the snag. Fortunately he didn’t have an essential shoot to do this day, as this might have price him extra money to get a brand new card, or he would have needed to experience with SD playing cards, which isn’t supreme in some conditions.
Why can’t we roll again firmware one model when these points come up? Is there a technical purpose? Is there a perception that everybody needs to be operating the most recent firmware? This truthfully wouldn’t be the case, as a number of individuals will keep on with firmware that works for them.
There are at all times going to be bumps within the street with regards to new requirements and merchandise, corporations are racing to fulfill deadlines and get their merchandise to market. That is simply the character of many know-how companies.
Thanks once more to Exascend for clarifying issues for me, and I apologize for leaping to an ignorant conclusion.
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