Neighbor Introduces Finish-to-Finish Recommerce Program for Outside Furnishings with FloorFound


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Recommerce pioneer FloorFound introduced direct-to-consumer outside furnishings model Neighbor is utilizing the FloorFound platform to streamline returns, extending their dedication to a superior buyer expertise and recapturing income from its premium resold loungers, tables, and chairs.

Via FloorFound, Neighbor is providing high-quality returned and open-box gadgets at a reduction by means of a branded storefront and on marketplaces together with FloorFound retailer. This system extends Neighbor’s excessive requirements for buyer expertise previous the preliminary buy into post-purchase returns and resale. FloorFound manages each facet of this system from preliminary return by means of inspection, pricing, warehousing, resale, and success.

“Utilizing sustainable and eco-friendly supplies is on the core of our enterprise, so launching a recommerce program with Floorfound was a no brainer,” stated Neighbor Co-Founder and COO Chris Lee. “However the greatest profit is the funding in additional enhancing the shopper expertise past preliminary buy. We provide free returns with a 100% refund inside 45 days, no questions requested – and FloorFound helps us ship a superior expertise that’s easy, swift, and sustainable on a number of ranges.”

Client demand for sustainability and worth have shortly made the brand new recommerce program a standout success. Practically 80% of Neighbor gadgets on the FloorFound market have bought within the first 30 days with a mean low cost of 28%. 

“Neighbor prides itself on a standout purchasing expertise, whether or not shopping for an merchandise or returning one,” stated Chris Richter, CEO of FloorFound. “We’re proud to companion with Neighbor to not solely present a simple returns course of for his or her prospects, but in addition assist the recoup income by managing the inspection, pricing, and resale of these gadgets. Our end-to-end recommerce platform makes it simple for any retailer to benefit from the resale revolution to seek out new prospects, drive further income, and hold gadgets out of landfill.” 

FloorFound has architected each facet of its end-to-end platform to fulfill and exceed each sellers’ necessities and shoppers’ expectations. The answer features a vacation spot market (FloorFound.retailer), localized reverse logistics, processing and inspection capabilities, merchandising, pricing intelligence, and syndication to main resale market channels. FloorFound’s resolution additionally features a sturdy success community of greater than 40 warehouse hubs nationwide and 5 devoted Recommerce Facilities in key markets throughout the U.S. Along with its purchasers, FloorFound has helped hold over 700,000 kilos of furnishings in circulation and out of landfills up to now.



About Neighbor

Based in 2020 by Nick Arambula, Mike Fretto, and Chris Lee, Neighbor goals to create a seamless transition to underutilized sq. footage outside with furnishings that is designed with indoor sophistication and crafted to face up to the forces of nature. Their signature assortment is fabricated from sustainably harvested strong teak wooden, weather-resistant and fast-drying foam cushions, and life-proof Sunbrella® upholstery that won’t fade. Neighbor’s furnishings is designed to suit any house; its modular system permits any configuration. For extra info, go to https://www.hineighbor.com/.

About FloorFound

FloorFound is concentrated on defending the planet by extending the life cycle of outsized retail merchandise. Based with the mission of empowering a round future for all retail, FloorFound’s end-to-end recommerce platform and intensive warehouse community simplify the complexities of outsized returns and resale, from coordination of merchandise pickup and inspection to advertising, gross sales and income restoration. Joybird, Floyd Residence, Burrow and Inside Climate depend on FloorFound to energy their resale storefronts and drive site visitors by way of the FloorFound market. With FloorFound, giant gadgets can discover new life and create new pleasure. For extra info, go to https://floorfound.com/.