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GhostBed, on-line mattress retailer and producer of boxed beds, has opened a brand new customer support heart at its headquarters with 60 workers who’re extremely educated to reply to inquiries from its rising buyer base. The 7,500-square-foot heart is devoted to responding faster and extra effectively to its prospects, together with shoppers who bought merchandise instantly from GhostBed or by way of its retail associate base.
The brand new heart, which is open 18 hours a day, seven days every week, has a educated crew of mattress professionals who may also help educate shoppers on the most effective mattress for them, drawback resolve or direct consumers to the closest retail retailer to relaxation take a look at a mattress earlier than buying.
“Customer support is a key strategic asset that our model has all the time been recognized for. Along with making nice mattresses, we need to ensure we will proceed to supply the world-class customer support essential to compete and win within the present market. By having this new and fashionable, state-of-the-art facility, we fulfill that promise we make to all our prospects,” stated Alan Hirschhorn, govt vp of GhostBed.
The middle was wanted to permit further area for the corporate’s rising advertising and marketing, finance and operations departments at its present company workplaces.
The customer support heart strengthens GhostBed’s effort to successfully service its whole buyer base. To achieve a GhostBed customer support skilled, prospects can name 954-271-2004. Wholesaler and retailer inquiries about GhostBed and Venus Williams merchandise could be addressed at 877-557-5337.
GhostBed’s father or mother firm, Nature’s Sleep, has been a mattress trade chief for greater than 15 years, specializing in high-quality, low-cost sleep merchandise. With skilled craftsmanship and superior supplies designed for consolation and sturdiness, GhostBed gives an inexpensive various within the on-line mattress market. With a laser beam give attention to customer support and satisfaction, GhostBed ships in 24 hours from 15 coast-to-coast distribution factors within the U.S. and two distribution factors in Canada. For extra info, go to www.ghostbed.com.