Canon points service discover over lockups with Canon XF605, EOS C70 and EOS R5c cameras


Canon has issued a barely odd service discover. Nicely, it’s not that odd for Canon XF605 homeowners, because it pertains to an issue particularly focusing on that digicam. What’s slightly odd is that they’ve additionally included the Canon EOS C70 and Canon EOS R5c within the service discover, too. Canon says they’ve confirmed the “chance” of them being liable to the identical problem though there aren’t any precise reviews of it occurring in the true world (but).

Nonetheless, for those who’re taking pictures an FX605, an EOS C70 or an EOS R5c, there are specific conditions by which varied settings and actions carried out in your digicam might trigger it to lock up and grow to be inoperable. There’s no phrase on whether or not or not merely powering the digicam down and again up once more (or pulling the battery) resets the operate, however a brand new firmware is out there already for the XF605 and so they’re engaged on updates for the opposite two.

A Google-translated model of the service discover from Canon Japan reads:

To prospects utilizing the continual recording operate for skilled video cameras and digital cinema cameras

Thanks for utilizing Canon merchandise.

We’ve discovered that the next phenomenon not often happens within the skilled video digicam “XF605” below particular utilization situations. We’ve additionally confirmed the potential of this phenomenon occurring within the EOS C70 and EOS R5 C digital cinema cameras outfitted with the identical features. There have been no reviews of this phenomenon occurring with the EOS C70 and EOS R5 C.

We sincerely apologize for any inconvenience and concern induced to prospects utilizing this product. Sooner or later, we are going to proceed to implement thorough high quality management in order that our prospects can use our merchandise with peace of thoughts. Thanks to your understanding.


Repeatedly beginning and stopping regular recording whereas the fixed recording operate is about might sometimes trigger the digicam to grow to be inoperable. As well as, it has been confirmed that phenomena similar to “FAN error” show and media entry lamp blinking might happen concurrently the operation turns into unattainable.

* This phenomenon doesn’t happen if the fixed recording operate will not be set.

The fixed recording operate is a operate that may be set solely when MP4 is chosen as the primary recording setting, and always information pictures on one SD card with out interlocking the REC change. Merchandise

Skilled video digicam “XF605”: Merchandise whose serial quantity has a “2” or earlier within the seventh digit from the left

* The digital cinema cameras “EOS C70” and “EOS R5 C” which will trigger this phenomenon are as follows.

“EOS C70”: Merchandise with firmware model or earlier

“EOS R5 C”: Merchandise with firmware model or earlier

About correspondence

We apologize for the inconvenience, however please obtain the newest XF605 firmware and replace it.

As well as, we’re making ready to launch firmware that corrects the above phenomenon for the 2 fashions of digital cinema cameras.

There’s no phrase on precisely after we’ll see firmware updates for the Canon EOS C70 and Canon EOS R5c, though on condition that they are saying they’ve by no means acquired a report of it truly occurring with these cameras, I suppose there isn’t a lot of a rush. That being mentioned, for those who personal both of those cameras, I most likely wouldn’t tempt destiny by testing in case your digicam is inclined to this problem. Nicely, until you don’t care if it’s probably out of motion for some time.

[via The Digital Picture]